openph Frequently
Asked Questions

openph accepts any valid Philippine government-issued photo ID for KYC: PhilSys National ID, driver's licence, passport, SSS/GSIS ID, UMID, or PRC ID. You'll need to upload a clear photo of the front (and back where applicable) plus a selfie holding the ID. Verification typically completes within a few hours during business days.

KYC is required under PAGCOR licensing conditions and the Anti-Money Laundering Act of the Philippines. It confirms your identity, verifies that you are at least 21 years old, and protects your account from unauthorized withdrawal attempts. Completing KYC is a one-time process — once verified, you won't need to resubmit your documents.

No. Each individual is permitted to hold only one openph account. Duplicate accounts — whether registered to the same mobile number, same device, or same household — are prohibited under the openph Terms and Conditions. If duplicate accounts are detected, both will be suspended and any bonuses or winnings associated with them may be forfeited pending review.

On the openph login page, click "Forgot Password" and enter your registered Philippine mobile number. A reset link or OTP will be sent to your number. Follow the instructions to set a new password. If you no longer have access to your registered number, contact openph support via live chat and the team will guide you through the identity verification steps for account recovery.

Contact openph support via live chat or email at [email protected] and request account closure. Before closure is processed, any verified real-money balance in your Wallet will be returned to your registered payment method. Note that if you are closing your account for responsible gaming reasons, a self-exclusion may be a more appropriate option — our support team can explain the difference.

Log into your openph account, go to Wallet, and select Deposit. Choose GCash from the payment options. Enter the amount you want to deposit (minimum ₱100) and confirm. You'll be redirected to the GCash authorization screen to approve the transaction. Funds appear in your openph Wallet within seconds in most cases. openph does not charge any deposit fees for GCash transactions.

The minimum deposit on openph is ₱100 for all supported Philippine payment methods, including GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. All deposits are processed in Philippine Pesos with no currency conversion fees.

For fully KYC-verified accounts, GCash and Maya withdrawals on openph typically complete in under 15 minutes. This applies during normal operating conditions. Withdrawals may take longer if your account has an active security review or if it's your first withdrawal request after adding a new payment method. Bank transfer withdrawals generally take 1–3 business days depending on the bank.

The minimum withdrawal amount on openph is ₱200 for e-wallet methods (GCash and Maya) and ₱500 for bank transfer methods including BPI, BDO, and Metrobank. There is no maximum withdrawal limit imposed by openph, though individual payment providers may apply their own transaction limits per day.

openph does not charge deposit fees on any supported Philippine payment method. For withdrawals, openph does not impose withdrawal processing fees for standard transactions. Some payment providers may apply their own transfer fees on their end, particularly for bank transfers — check with your bank or e-wallet provider if you're unsure. The amount shown in your withdrawal request is the amount openph sends.

Yes. openph accepts deposits via BPI Online Banking, BDO Online Banking, and Metrobank Online Banking, as well as InstaPay and PesoNet transfers. Select your bank from the Deposit options in your openph Wallet, enter the amount, and follow the prompts to complete the transaction through your bank's online portal. Processing times for bank transfers are typically a few minutes for InstaPay and up to one business day for PesoNet.

First, check your GCash or banking app to confirm the transaction completed on your end. If the payment was successful but the funds haven't appeared in your openph Wallet after 30 minutes, contact openph support via live chat with your transaction reference number. The support team can trace the payment and manually credit it to your account if the transaction is confirmed on the payment provider's side.

openph offers a wide game catalogue including live casino games (baccarat, roulette, blackjack, game shows), JILI slots and other leading slot titles, crash games including Monster Crash, bingo, Astar Live, and sports betting markets covering the PBA, NBA, UFC, boxing, football, and more. New games are added regularly. All games are accessible on mobile browser without requiring a separate app download.

Yes. All slot games on openph use independently certified Random Number Generator (RNG) systems, which means every spin outcome is completely random and not influenced by previous results or the size of your bet. RTP (Return to Player) is the theoretical percentage of wagered money a slot returns to players over millions of spins — typically between 94% and 97% on openph. You can find the RTP for each slot in the game's information panel before you start playing.

Yes. The openph platform is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app — just visit openph.vip from your mobile browser and log in as usual. All games, including live dealer tables, slots, and crash games, are designed to work smoothly on mobile screens with touch-friendly controls.

Monster Crash is an instant-win crash-style game on openph where a multiplier starts at 1x and increases as the round progresses. You place your bet before the round starts and must cash out before the monster crashes. If you cash out in time, you win your bet multiplied by your chosen multiplier. If the crash happens before you cash out, your bet is lost. The crash point is determined by a certified RNG for each round.

openph offers a welcome bonus to newly registered players on their first qualifying deposit. The specific percentage match and maximum bonus amount are published on the Promotions page of the openph platform and may change from time to time. To claim the welcome bonus, opt in during the deposit process and meet the minimum deposit threshold specified in the current promotion terms.

A wagering requirement is the total amount you need to wager before bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus balance becomes withdrawable. openph specifies the wagering requirement for every promotion clearly in the promotion's individual terms. Game type contribution rates may vary — check the specific promo terms.

Each openph bonus has its own validity period, which is stated clearly in the promotion's terms. Typical validity periods range from 7 to 30 days from the date the bonus is credited to your account. If you don't complete the wagering requirement before the bonus expires, the remaining bonus funds and any winnings derived from them will be automatically removed from your account. Always check the individual bonus terms before opting in.

Yes. openph has a loyalty programme that rewards consistent players with points based on real-money wager activity. Points accumulate and unlock higher tiers that come with improved benefits — including faster withdrawals, dedicated account management, higher bonus offers, cashback deals, and exclusive promotions. Details of the current loyalty programme tiers and point earning rates are available in the Promotions section of your openph account.

openph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating gaming operators in the Philippines. openph complies with PAGCOR's requirements covering player protection, fair play certification, anti-money laundering obligations, and responsible gaming tools. All players accessing the platform from the Philippines are subject to Philippine gaming law.

The minimum legal age to gamble on openph is 21 years, in compliance with PAGCOR regulations and Philippine law. Age is verified through KYC identity document submission before Real Money Play and withdrawal access are enabled on any account. Anyone found to be under 21 will have their account closed immediately, all deposits refunded, and all winnings voided.

openph provides a full set of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion (minimum 6 months, irreversible for the duration). Limit reductions take effect immediately. Self-exclusion cannot be reversed early under any circumstances. Contact openph support via live chat if you need any tool applied immediately.

Self-exclusion on openph permanently blocks you from logging in, depositing, or placing bets for the duration you choose — minimum 6 months, up to permanent exclusion. Once activated, self-exclusion cannot be reversed or overridden before the exclusion period ends, regardless of the reason. Your account balance is returned to your registered payment method. Self-exclusion is the most protective responsible gaming tool openph offers and is designed to be used seriously.